Video Games & VR
First, VR can help insurance adjusters better serve their customers through sector-specific training programs. Agents working in home insurance can learn about HVAC installations or maintenance lifecycles. Agents in auto insurance can learn about nuances of engine repair, or the differences between the latest car and truck models. These training programs will enable agents to offer customized, policy-specific recommendations that can help customers understand their policies and improve their safety practices. At the same time, they can empower agents to make better informed decisions when evaluating insurance claims, making their assessments more cost-efficient over the long run.
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